Privacy Policy for Door Steps Nepal

Welcome to Door Steps Nepal’s Privacy Policy (“Policy”). Door Steps Nepal and its affiliates (“Door Steps Nepal,” “we,” or “us”) are dedicated to connecting customers with service professionals through our web-based solutions. This Policy outlines how we collect, use, store, and disclose your personal data when you access or use our website or mobile application (collectively, “Platform”), and when you use our products and services (collectively, “Services”). Services offered by service professionals through the Platform are referred to as “Professional Services.”

1. Information We Collect

We collect various types of personal data to provide you with a smooth and personalized experience. This may include contact data such as mailing addresses, email addresses, phone numbers, and location information. We also collect identity and profile data such as names, usernames, photographs, and gender. Additionally, we gather technical data, transaction data, usage data, and marketing communications data as necessary.

2. How We Collect Your Data

Your data is collected through direct interactions such as when you create an account, request services, or contact us. We also use automated technologies like cookies and web beacons to track usage patterns and improve your experience. Additionally, we may receive data from third parties including analytics providers, service professionals, and publicly available sources.

3. Use of Your Personal Data

We use your personal data to fulfill and manage your requests, provide Professional Services, and improve your experience on the Platform. We may also send marketing materials, updates, and other communications, or use your data for legal compliance purposes, such as protecting our rights and adhering to obligations.

4. Sharing Your Personal Data

Your personal data may be shared with service professionals to deliver the Professional Services you request. We may also share data with internal and external third parties, including those involved in hosting, marketing, analytics, and payment processing. If required by law, your data may also be disclosed to legal authorities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your browser and preferences, track website usage, and improve your user experience. These technologies may also be used in collaboration with third-party service providers to enhance our services.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access. However, you are responsible for keeping your account password confidential. If you suspect any unauthorized access to your account, please notify us immediately.

7. Your Rights

You have the right to access and correct your personal data by contacting us at privacy@doorstepsnepal.com. You also have the option to opt out of marketing communications by following the instructions provided in such communications.

8. Data Deletion

You may request the deletion of your account and personal data by emailing us at privacy@doorstepsnepal.com. We will process your request within 7 working days. However, transaction data may be retained as required by law.

9. Data Transfers

Your data may be transferred to and stored in countries other than where you reside. By using the Platform, you consent to such transfers of your data.

10. Business Transitions

In the event of a merger, acquisition, or other business transition, your personal data may be transferred as part of the assets involved.

11. User-Generated Content

Any content you post on our Platform may be visible to others. We are not responsible for its misuse and encourage you to comply with applicable laws when sharing information.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform or communicated through other means. Continued use of the Platform constitutes acceptance of the revised Policy.

13. Grievance Officer

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@doorstepsnepal.com. Our grievance officer’s contact details are available upon request.